Debug and troubleshoot incidents with Sonatype products and solutions
Reproduce defects and file actionable issues for product engineering
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
Represent Technical Support and customer interests in Engineering and Product Management discussions
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone

3+ years experience supporting complex enterprise software solutions
Ability to read and understand Java code is necessary
Experience using Rest APIs
Experience with testing and/or development of production quality Java based web applications
Solid experience with Linux command line tools
Experience with SQL databases (PostgreSQL is a plus)
Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
Experience with scripting languages (Python, Bash, Typescript, etc.)
Experience with a major cloud platform like AWS, Azure or GCP
Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
Experience with container technology like Docker, Kubernetes or similar.
Exceptional communication skills --> Written and verbal
Solid English proficiency
Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

Java Product Support Engineer

Key skills