HPC User Support Engineer

Argonne National Laboratory is a leading research facility, and they are seeking an HPC User Support Engineer to provide technical support for their high-performance computing systems. The role involves collaborating with researchers to resolve technical issues, create documentation, and deliver training sessions to enhance user experience.

Responsibilities:

• Managing and resolving technical issues; debugging, installing, compiling, and running large-scale user applications
• Supporting users in writing scripts for automated execution and optimizing workflows
• Assisting with job scheduling, debugging, and troubleshooting HPC-related challenges
• Collaborating with ALCF domain experts to provide resolutions to user requests and technical issues
• Developing and maintaining documentation, both internally and on user facing websites
• Conducting training sessions and onboarding new users to ensure effective utilization of ALCF resources
• Enabling secure access to HPC systems and ensuring compliance with ALCF policies
• Providing support in AI technologies, including machine learning frameworks, and assisting users in deploying and optimizing AI workflows on HPC systems

Requirements:

• Experience working in an HPC center supporting user codes
• Experience working with parallel codes using MPI implementations and openMP
• Experience with common machine learning frameworks
• Experience with source code management systems like Git, and CI tools like Jenkins or GitLab
• Experience with DBMS
• Experience with containerization
• Experience developing technical training documentation for users
• Strong interest in emerging technologies and applications
• Ability to work on multiple concurrent projects efficiently and effectively
• Highly motivated and user focused
• Ability to model Argonne's core values of impact, safety, respect, integrity, and teamwork
• Proof of U.S. citizenship, which is required to comply with federal regulations and contract