Own end-to-end design and set the design direction of Rakuten’s core member experience across Web, iOS, and Android, from problem framing through shipped product
Define foundational UX patterns and interaction standards that scale and uplift craft
Drive research and competitive analysis to uncover pain points and validate solutions
Shape squad-level vision, influence product direction through compelling presentations, and build stakeholder buy-in
Collaborate cross-functionally with product managers, engineers, and UX writers; communicate design rationale clearly and make pragmatic tradeoffs with engineering
Navigate complex stakeholder dynamics across multiple teams, driving alignment and maintaining momentum
Contribute informally to design culture through critiques, knowledge sharing, and helping raise the bar across the broader design org
Leverage AI tools and Claude Code to rapidly build interactive prototypes that validate UX concepts early, reducing reliance on engineering cycles for exploratory work
Embrace AI-assisted workflows across research synthesis, ideation, and iteration, bringing a modern, tool-forward approach to the design process

Bachelor's degree (or equivalent) in Human-Computer Interaction, UI/UX, Graphic Design, or a related discipline
6+ years designing digital products (Web and iOS/Android) in close partnership with Product and Engineering
Portfolio demonstrating end-to-end product design with clear evidence of process, decision-making, and measurable outcomes
Demonstrated experience setting design direction for large product areas and driving cross-functional alignment
Proven ability to establish design frameworks that address complexity at scale
Proficiency with design and prototyping tools, e.g., Figma, Adobe Creative Suite, InVision, Framer
Excellent communication skills, an engaging presentation style, and strong visual storytelling
Experience navigating complex stakeholder dynamics and leading without formal authority.

Lead Product Designer, Growth

Key skills