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Technical Support Agent at Positivo Tecnologia | JobVerse
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Technical Support Agent
Positivo Tecnologia
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Technical Support Agent
Curitiba, Paraná, Brazil
Full Time
3 hours ago
No H1B
Apply Now
Key skills
Communication
About this role
Role Overview
Attend to customers, clarifying questions about Positivo Tecnologia products and services
Record, analyze and forward requests via internal system
Identify issues and pursue quick, efficient solutions for the customer
Follow area procedures and guidelines, ensuring quality in service
Comply with company policies, rules and processes
Operate in accordance with safety and risk-prevention practices.
Requirements
High school diploma
Experience in customer service and problem resolution
Basic computer skills
Good communication and organizational skills
Comfortable using systems and technology.
Benefits
Health and dental plans
Zenklub: health and wellness platform, including psychological counseling
Casa da Saúde: medical and dental consultations, plus clinical exams
Gympass
Cafeteria or
Pharmacy discounts
Medical Emergencies: agreement with the health plan for home or telephone care
Semi-flexible schedule
Hybrid work
Childcare assistance and maternity kit
Discounts at Universidade Positivo (UP) — for employees and dependents
Saber Mais: Professional Development Portal
Discounts at Colégio Positivo for employees' children
PPR (profit-sharing/performance bonus)
Good Card: benefit card accepted at over 130,000 establishments
Life insurance
Payroll-deductible loan
Private pension plan
Transportation allowance or parking
Parceiro Positivo: website with discounts on our products
Apply Now
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