Manage product data management and syndication platforms (Salsify, Syndigo) to ensure accurate and consistent product content across retailer and DTC channels.
Own operational functionality across commerce and CRM platforms including Shopify, Squarespace, WordPress, and Microsoft Dynamics integrations.
Manage ratings and reviews platforms including Bazaarvoice and Amazon Vine.
Maintain Google Analytics implementation and tracking infrastructure.
Maintain enhanced content and ensure alignment with retailer platform requirements.
Define and document development requirements through user stories and functional specifications for UX/UI development partners.

Bachelor’s degree in Business, Operations, Information Systems, or a related field.
2–5 years of experience in eCommerce operations, digital commerce, or systems-driven roles.
Hands-on experience working with eCommerce platforms, product information management (PIM), order management systems (OMS), or related integrations.
Strong operational mindset with high attention to detail and process discipline.
Proven ability to manage workflows across multiple systems and cross-functional teams
Experience supporting both direct-to-consumer and major retail marketplace environments (preferred).
Familiarity with product data management, syndication platforms, and retailer technical requirements (preferred).
Experience working with eCommerce or marketing technology platforms (e.g., Shopify, Salsify, Syndigo, Bazaarvoice, Klaviyo, or similar tools) (preferred).
Experience in consumer products, omnichannel retail, or digital commerce environments (preferred).

eCommerce Operations Specialist

Key skills