As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems, within a fast paced, customer facing environment.
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all TP policies.

Over 18 years of age
HS Diploma or equivalent
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology
Demonstrated problem solving skills
Ability to work independently and multi-task

Technical Support Representative

Key skills