Junior Business Analyst

Role Overview

• Collaborate with IT and Client Services teams to gather and document system enhancement requests.
• Assist in writing clear and concise business requirements and documenting them.
• Help analyze current business processes, identify areas for improvement, and translate business needs into action with support from our Strategic Operations Business Analyst.
• Support the creation and maintenance of Standard Operating Procedures (SOPs).
• Assist in generating and analyzing reports using Excel, Salesforce, and Sigma to support team goals.
• Participate in User Acceptance Testing (UAT) for new system features and enhancements.
• Process administrative work including running skip traces and sending SMS blasts.
• Help develop and update training materials and assist with user training when needed.
• Provide general project support, including maintaining project timelines and tracking progress, and perform other administrative and analytical tasks as assigned.

Requirements

• Bachelor’s degree required.
• 1 year or more of experience in a business analysis, operations, or project coordination role is preferred.
• Basic understanding of documenting processes and using flowcharting tools (e.g., Lucidchart or similar).
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Exposure to Salesforce, Sigma, or similar reporting tools is a plus.
• Ability to stay organized and manage multiple tasks simultaneously.
• Strong analytical thinking and attention to detail.
• Clear written and verbal communication skills.
• Willingness to learn and contribute to a team-oriented environment.

Benefits

• year-end discretionary bonus
• benefits