Serve as primary owner for global access and catalog task requests including Data Feed Access, Internal Walmart Associate Access, Charter Supplier User Access, and Basic User Setup.
Provide multilingual support to suppliers and internal associates across multiple markets.
Moderate WDV support communities within ServiceNow to ensure accuracy, compliance, and professionalism.
Harvest recurring issues and validated solutions to create reusable knowledge articles.
Maintain deep functional knowledge of Walmart Data Ventures products and services.

Bachelor’s degree in Business, Technology, or related field, or equivalent experience.
Experience in business support, technical support, or operations roles.
Strong communication skills and ability to operate independently.
Multilingual proficiency supporting non-English-speaking markets (preferred).
Experience with ServiceNow or similar support platforms (preferred).
Experience supporting SaaS, data, or analytics platforms (preferred).

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program.

Senior Analyst, Business Support

Key skills