Senior Operations Analyst – Business Support

Role Overview

• Support leaders by analyzing data, creating reports, and improving systems and processes
• Track performance and audit data
• Support new hires and lead process improvement projects
• Create and maintain reports to track performance and service levels
• Analyze data and provide clear recommendations for improvement
• Support leadership with reporting, audits, and special projects
• Audit and validate time sheets and operational data
• Improve processes by identifying gaps and streamlining workflows
• Monitor production targets and ensure controls are in place
• Manage projects and support program implementation
• Resolve non-routine issues escalated from junior team members
• Work independently while partnering with senior team members as needed

Requirements

• High School Diploma or GED required
• 2+ years of analytical, reporting, or technical experience preferred
• Strong skills in data analysis, reporting, and systems navigation
• Experience using Workday, Excel, PowerPoint, and databases required
• Experience creating reports and using data to drive decisions
• Prior experience as a Lead, Coach, or Supervisor role preferred
• Strong organizational, time management, and attention to detail skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with changing priorities and limited direction
• Proven project management and problem-solving skills
• Strong communication and relationship-building skills

Benefits

• Medical, vision, dental insurance
• Well-being and behavioral health programs
• 401(k) plan
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days paid time off per year
• Paid holidays
• Annual bonus eligibility