Product Owner, Senior

Role Overview

• Act as the bridge between the business, clinical areas, and technology, ensuring each delivery generates tangible value for patients, the care team, and operations.
• Define and evolve the product vision with a focus on the patient journey (onboarding, admission, ongoing care, and discharge).
• Manage and prioritize the backlog based on clinical value, operational impact, and user experience.
• Serve as a liaison between stakeholders, clinical and operational areas, and technology, ensuring clear, aligned, and smooth communication.
• Translate business and care-area needs into structured requirements (user stories and acceptance criteria).
• Actively participate in decision-making forums with leadership, supporting the product's strategic direction.
• Plan, monitor, and ensure execution of initiatives using agile methodologies (Scrum/Kanban).
• Validate deliveries, ensuring quality, adherence to requirements, and user satisfaction.
• Map current processes (As-Is), identifying bottlenecks, clinical risks, and operational inefficiencies.
• Design future processes (To-Be) focused on standardization, efficiency, and improving the patient experience.
• Lead process transformation and operational digitization initiatives.
• Ensure alignment among clinical, administrative, and technology areas.
• Map and optimize critical journeys: admission, treatment plan, clinical progress, family communication, and discharge.
• Monitor KPIs and generate insights for continuous improvement (efficiency, care quality, and experience).
• Anticipate risks, propose solutions, and ensure quality, timeliness, and impact of deliveries.
• Support the creation and evolution of the strategic roadmap for digital products.

Requirements

• Experience as a Product Owner, Business Analyst, or project lead.
• Strong analytical skills and a data-driven mindset.
• Experience with agile methodologies (Scrum, Kanban).
• Experience with process mapping and redesign (BPM – As-Is / To-Be).
• Advanced Excel skills and data analysis capability.
• Experience with BI tools and creating executive presentations (PowerPoint).
• Excellent communication skills and ability to engage with multiple stakeholders.
• Experience in healthcare, mental health, or hospital environments is a plus.
• Agile certifications (CSPO, PSPO, or similar) are a plus.
• Knowledge of UX/UI and user experience is a plus.
• Experience with product metrics and a data-driven culture is a plus.

Benefits

• Direct impact on the lives of patients and families.
• Work in a rapidly transforming sector.
• Opportunity to lead in building digital health solutions.
• Direct interface with clinical teams and leadership.