Staff Solutions Engineer, Public Sector

Role Overview

• Embed directly with federal, state, and local government customers to understand their video analysis workflows, pain points, and operational requirements
• Design and implement video understanding solutions using TwelveLabs' platform (semantic search, scene detection, object tracking, activity recognition, summarization) on government networks
• Deploy our multimodal AI models in AWS GovCloud, Azure Government, FedRAMP environments, classified networks, and on-premises secure facilities
• Build custom pipelines integrating TwelveLabs APIs with government systems like Palantir Foundry, Salesforce, SharePoint, and agency-specific platforms
• Serve as the primary technical point of contact for your assigned customers—you own their success
• Rapidly prototype solutions using real customer data and operational requirements
• Translate mission needs into technical implementations, whether that's building video search interfaces, automated monitoring workflows, or content analysis systems
• Troubleshoot complex production issues in secure environments and maintain high system availability
• Manage engagement post deployment in air-gapped networks, classified systems, and secure facilities
• Prepare and deliver security documentation for ATOs (Authority to Operate), CTFs (Certification to Field), and RMF compliance
• Work within NIST, FedRAMP, FISMA, and federal security frameworks
• Interface with government security teams, ISSOs, and AOs to ensure compliant deployments
• Bring field learnings back to product and engineering teams to shape the roadmap
• Identify patterns across customer deployments that can be productized into platform features
• Contribute to internal tooling, deployment automation, and reference architectures
• Collaborate with ML engineers to optimize model performance for government use cases
• Build trusted relationships with government program managers, technical leaders, and end users
• Present technical solutions to senior government leadership and agency stakeholders
• Understand customer missions deeply enough to propose solutions they didn't know were possible
• Represent TwelveLabs at government conferences, industry days, and agency briefings

Requirements

• Ability to attain, or already hold a TS/SCI clearance
• Must be a US Citizen and eligible to maintain clearance
• Willing to work on-site at customer locations in DC/VA/MD area (up to 40-60% of time)
• Comfortable working in SCIFs and other secure facilities
• BS degree or higher in Computer Science, Engineering, Mathematics, or related technical field or equivalent experience
• 3+ years of software engineering, ML engineering, or technical solutions experience
• Strong coding ability in Python, or similar languages
• Experience with cloud platforms (preferred: AWS. acceptable: Azure, GCP) and containerization (Docker, Kubernetes)
• Working knowledge of APIs, microservices, and modern software architecture
• 1+ years deploying or operating software in government networks (classified or unclassified)
• Familiarity with federal security frameworks (RMF, NIST 800-53, FedRAMP, FISMA, STIGs)
• Understanding of government procurement, workflows, and operational environments.
• Can quickly learn new technologies, frameworks, and customer systems
• Genuinely curious about understanding mission problems, not just deploying software.
• Takes full responsibility for customer outcomes—no "not my job" mindset
• Thrives in fast-paced environments and ships working solutions quickly
• Can translate between technical implementation and mission impact
• Comfortable with ambiguity, changing requirements, and evolving customer needs.

Tech Stack

• AWS
• Azure
• Cloud
• Docker
• Google Cloud Platform
• Kubernetes
• Microservices
• Python
• TypeScript

Benefits

• Full health, dental, and vision benefits
• Extremely flexible PTO and parental leave policy.
• Office closed the week of Christmas and New Years.