Senior Network Solutions Engineer

Arrcus, Inc. is redefining how networks are built and operated with their Arrcus Connected Edge platform. The Senior Network Solutions Engineer will be a key technical expert, addressing complex customer issues in networking environments and collaborating with R&D to improve products and customer success.

Responsibilities:

• Own and drive resolution of critical, complex issues in customer production Service Provider and Data Center environments running ArcOS
• Reproduce and root-cause customer-reported network issues in a dedicated lab environment, working directly with R&D on fixes
• Act as a technical advisor to customers during network deployment, Day-2 operations, and incident response
• Serve as the internal escalation bridge between customers and engineering, ensuring issues are documented, prioritized, and resolved with urgency
• Develop deep technical specializations and contribute to white papers, knowledge bases, and internal tooling
• Participate in cross-functional initiatives including new product launches, support readiness reviews, and process improvements
• Mentor junior engineers and contribute to building a world-class support practice

Requirements:

• 10+ years of hands-on experience in large-scale IP network engineering or operations
• 3+ years in a TAC, escalation engineering, or customer-facing technical role
• Deep expertise in: BGP, OSPF, IS-IS, MPLS (L2/L3 VPN), VXLAN, EVPN, SRv6, and Segment Routing
• Proven experience troubleshooting Service Provider networks at scale
• Strong written and verbal communication skills; ability to translate complex issues for both engineers and executives
• CCIE, JNCIE, or equivalent certification or demonstrated work history
• Experience with NetOps tooling: Ansible, Python scripting, Vagrant
• Familiarity with Linux, traffic generators (Wireshark, IXIA), and network automation
• Experience at a networking startup or vendor environment