Performing customer support activities involving the installation, modification, and repair of complex equipment and systems
Conducting on-site installation and testing of equipment to ensure proper working order
Isolating equipment start-up malfunctions and taking corrective action
Accepting and updating work order in CRM systems such as Salesforce, Maximo, and GURU
Requirements
Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
Minimum of 2 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
Computer literacy; competency in use of all programs within MS Office Suite
Excellent communications skills and strong orientation for customer focus and teamwork
Must be able to lift/carry 50 lbs.
Must be able to push/pull 200 lbs.
Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.