Ensure 1st level support for the assigned product line
Perform mostly scheduled service calls with regular travel; also beyond the assigned region
Advise customers on all technical questions in the field, including in the pharmaceutical, chemical and food industries
Maintain and expand long-standing customer relationships
Independently carry out service assignments (installations, IQ/OQ qualifications, maintenance, calibrations, repairs & restorations)
Precise and complete documentation of all work performed (maintenance and service documentation)

Successfully completed vocational training, preferably in electronics or mechatronics
Manual dexterity and strong electromechanical skills
Qualification as a certified electrical specialist (Elektrofachkraft)
Knowledge of measurement and calibration technology, e.g., working according to ISO/DAkkS, GMP or GLP standards, is desirable
Experience in technical field service
Confident and experienced in interacting with people
Strong customer focus combined with excellent communication skills and a high service orientation
Very good German language skills, spoken and written, and a good command of English
Ability to work independently and in a structured way
Flexibility and willingness to travel regularly, including outside your region
Driving licence class B is mandatory

Room for your personal and professional development: mentoring, talent discussions, internal seminar offerings
Work in your rhythm: flexible hours and flexitime
Contribute from day one: comprehensive onboarding including an online platform — available before your start, workshops, and a buddy as a contact person
Internal networking: communities on a variety of topics such as coaching, agile working and yoga, Business Women network
Attractive conditions: 35h/week with time tracking, company car with private use, group accident insurance, home office workstation and rental subsidy

Field Service Technician

Key skills