Strategic Account Director

Role Overview

• Develop and maintain strong relationships with key decision-makers and stakeholders within strategic accounts.
• Act as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction and retention.
• Understand clients’ business needs and objectives, and align Drug Hunter’s solutions to address these needs effectively.
• Assist CEO and C-Level executives with commercial activities and key client accounts as needed.
• Create and execute strategic account plans to achieve business objectives.
• Identify and pursue new business opportunities within assigned accounts to drive growth and expand Drug Hunter’s market presence.
• Retain and grow revenue from existing clients
• Collaborate with internal teams to ensure successful adoption of solutions and services to clients.
• Negotiate and successfully close contracts for Drug Hunter with biotech & pharma clients in designated accounts/areas.
• Conduct regular meetings and reviews with clients to assess satisfaction, gather product feedback, address issues, and identify opportunities for additional value.
• Customize and present proposal options, organize demonstrations, and offer solutions tailored to the specific needs of each strategic account.
• Lead negotiations and close deals, ensuring mutually beneficial agreements and long-term partnerships.
• Attend conferences, trade shows, and scientific meetings, including coordinating preparation for trade shows with other team members, follow-up after events
• Visit client sites to deliver Drug Hunter capability presentations, identify and evaluate opportunities, establish personal relationships, follow-up on proposals, and otherwise advance the sales process.
• Coordinate client-facing Drug Hunter events including dinners, mixers, and workshops.
• Work closely with cross-functional teams, i.e. marketing, product development, and customer support, to enhance client experience and product satisfaction.
• Mentor and provide guidance to junior sales and sales support team members, sharing best practices and strategies for sales and account management.
• Able to react to change productively and handle other essential tasks as assigned.
• Stay informed about industry trends, market conditions, and competitive landscape to effectively position Drug Hunter’s offerings.
• Maintain and update CRM, provide quarterly reporting on account performance (headwinds/tailwinds), and provide forecasts to senior management.
• Analyze account performance insights and leverage intelligence to refine strategies and improve results.

Requirements

• 7-10+ years of experience in Enterprise Sales, Account Management or related roles in a B2B environment serving enterprise-level, technical customers in biotech, pharma, or a related life sciences industry.
• Track record of managing renewals and supporting account growth with enterprise or mid-market customers.
• Comfortable communicating with scientific, technical, and business stakeholders.
• Strong organizational and communication skills with an eye for detail.
• Familiarity with CRM tools (e.g., HubSpot) and customer engagement analytics.
• A proactive, resourceful mindset; able to balance multiple priorities in a fast-growing environment.
• Passion for Drug Hunter’s mission to accelerate drug discovery.

Tech Stack

• React

Benefits

• Competitive salary, variable compensation, and equity
• Broad range of medical, dental, vision, and life insurance plans for employees and their dependents, including generous coverage for a platinum PPO healthcare plan
• Short-term disability and long-term disability insurance
• Cancer and critical illness coverage
• Up to 12 weeks paid parental leave (after 1 yr tenure) and childcare FSA plan
• 401(k) + employer match (3-5%)
• Home office set up stipend for fully remote employees
• Learning and development support
• Generous and flexible vacation and leave policies