Actively contributing to the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel
Partnering with senior leadership to identify, prioritize, and execute skill development for their respective customer-facing teams
Executing training needs to build, revise and implement curriculum to meet changing market demands
Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability
Partnering with TA leadership team to measure and monitor the impact of training on the business
Collaborating with other Global partners and functions to identify and leverage existing resources and best practices
Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall curriculum
Performing other duties as assigned.

Bachelor's degree required
5-8+ years of relevant experience in the pharmaceutical or biotechnology industry
Strong foundation in field sales, ideally progressing into field leadership, Learning & Development, or Commercial Training roles
Meaningful experience leading national or home office-based training programs, with 3+ years preferred
Demonstrated expertise in leadership development, training design, needs analysis, adult learning principles, and measuring training effectiveness
Experience leading without authority in a matrix environment including global partnerships
Experience in having deployed innovative learning solutions for large-scale audiences
Strong facilitation skills and executive presence; ability to communicate to all levels of the organization
Ability to develop rapport and credibility with key stakeholders
Supporting IT platforms for delivery and reinforcement
Project management with proven delivery of outstanding results
Ability to lead change while achieving business goals and objectives
Proven track record of strong execution and results
High persistency and resilience.

Associate Director, Leadership Excellence, Customer-Facing Skills

Key skills