Security Engineer

Role Overview

• Configure, maintain, optimize, and troubleshoot core security platforms to ensure they are functioning effectively and aligned with security policies.
• Process escalated or complex requests from the Security Analyst team regarding security tools, including global/difficult exclusions, user access management, and changes requiring engineer-level permissions.
• Perform regular reviews and audits of security tool configurations (e.g., quarterly settings reviews) to ensure compliance, identify misconfigurations, and resolve configuration-related alerts.
• Analyze systems and applications to investigate identified vulnerabilities, understand their potential impact, and determine root causes.
• Work with clients to address vulnerabilities in their environments, ensuring that clients are well protected.
• Create, test, and maintain scripts (using languages like PowerShell, Bash, etc.) to automate tasks related to vulnerability management (e.g., mass deployment, reporting, remediation) and security alert handling (e.g., improving log collection).
• Work closely with fellow Security Analysts and Security Engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment.
• Work tickets that have been escalated to you, and potentially coach Security Analyst I and Security Analyst II on next steps.
• Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution.
• Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information.
• Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise.
• Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.
• Assist with ticket management—primarily by monitoring and responding to alert-related tickets in the absence of engineering tasks.

Requirements

• 2-4 years of IT experience
• 1-3 years of experience in Cybersecurity
• implementing, configuring, tuning, maintaining, and managing cybersecurity technologies, products, and services.
• Experience with security infrastructure software and hardware.
• Knowledge of vulnerability testing tools and techniques.
• Foundational background in one or more of the following areas: networking, operating systems, databases, cloud environments, and/or architecture.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a Security Engineer or in a similar role.
• Strong understanding of cyber threats, security principles, and technical expertise.
• Familiarity with various security architectures and protocols.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills to effectively train staff and report to management.

Tech Stack

• Cloud
• Cyber Security

Benefits

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program
• cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks