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Manager – Relationship Marketing at BetMGM | JobVerse
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Manager – Relationship Marketing
BetMGM
Remote
Website
LinkedIn
Manager – Relationship Marketing
Michigan, United States of America
Full Time
3 hours ago
$102,000 - $120,000 USD
H1B Sponsor
Apply Now
Key skills
Analytics
CRM
Leadership
Communication
Decision Making
About this role
Role Overview
Directly manage and lead the Executive Casino Host team, providing coaching, mentorship, and performance management.
Establish clear goals and measurable objectives for the host team related to VIP acquisition, retention, and player value growth.
Conduct regular performance reviews and provide ongoing feedback to ensure hosts meet departmental KPIs.
Responsible for the hiring, training, scheduling, recognition, and disciplinary actions for Executive Casino Hosts.
Foster a high-performance culture focused on exceptional VIP service and revenue growth.
Execute the regional VIP comp strategy in accordance with internal policies and financial guidelines.
Ensure comp distribution aligns with player value and supports long-term revenue growth.
Monitor and manage VIP comp budgets to ensure proper controls and return on investment.
Ensure all VIP host activities adhere to regulatory requirements, responsible gaming standards, and internal policies.
Monitor host interactions with players to ensure ethical conduct and appropriate engagement practices.
Escalate potential responsible gaming or compliance concerns to the appropriate departments when necessary.
Establish and maintain strong working relationships with internal departments including Marketing, Customer Support, Payments, Fraud, and Compliance.
Act as a liaison between VIP Operations and other departments to resolve operational challenges and enhance the VIP player experience.
Support leadership in implementing strategic initiatives that impact VIP operation.
Utilize reporting and data tools to support efficient daily operations and host team productivity.
Ensure accurate documentation of player interactions, comps, and engagement activity within CRM systems.
Identify opportunities to improve operational processes, host workflows, and player engagement strategies.
Must be able to stand or sit and operate computers and other technological devices for extended periods of time.
Requirements
5+ years of experience in casino, iGaming, or VIP player development, with at least 2 years in a leadership role.
Strong understanding of VIP player lifecycle management and host relationship strategies.
Proven ability to lead teams and achieve revenue and retention targets.
Experience working with CRM platforms, analytics tools, and player reporting systems.
Excellent communication, leadership, and problem-solving skills.
Ability to manage high-value guest relationships in a professional and discreet manner.
Strong analytical mindset with a data-driven approach to decision making.
Knowledge of responsible gaming regulations and compliance requirements within the gaming industry.
The ability to travel and attend off property events.
Benefits
Medical, Dental, Vision, Life, and Disability Insurance
401(k) with company match
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!
Apply Now
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