Manager, Business Analysis

Role Overview

• Reporting to the Director Portfolio Management Change Leadership Office (PMCLO), the Manager, Business Analysts plays a key leadership role in enabling effective project and initiative delivery across Doctors of BC by overseeing a team of Business Analysts who support the Project Management Office (PMO).
• This role is accountable for ensuring high-quality business analysis practices, consistent standards, and effective analytical support to projects and operational initiatives across Doctors of BC.
• The Manager provides leadership, direction, and oversight to a team of Business Analysts, ensuring analysis activities align with PMO priorities, portfolio planning, and organizational objectives.
• The role establishes and continuously improves business analysis methodologies, tools, templates, and quality standards to support project intake, requirements gathering, process improvement, business case development, and benefits realization tracking.
• The Manager collaborates with leaders involved in integrated planning and portfolio management by providing analytical insight, supporting initiative scoping, and ensuring appropriate alignment between team capacity and organizational priorities.
• Working closely with Technology & Digital Transformation (TDT) and other departments, the Manager ensures that Business Analysts effectively support initiative scoping, requirements definition, process mapping, internal partner engagement, data analysis, and the translation of business needs into clear functional requirements, user stories, and acceptance criteria that support solution development and implementation.
• The role also supports idea intake and early-stage assessment processes by providing structured analysis, impact assessments, and documentation to inform prioritization and decision-making, proactively identifying analysis gaps, readiness risks, and stakeholder alignment needs to support successful project delivery.
• As a people leader, the Manager coaches and develops a team of Business Analysts to deliver high-quality analysis, documentation, and insights while fostering sustainable workloads and professional growth aligned with organizational goals.
• The Manager collaborates with peers across departments to ensure optimal allocation of analytical capacity across initiatives.
• This role requires the ability to operate across both strategic and operational perspectives, identifying systemic risks and opportunities while also engaging in detailed analysis to support informed decisions.

Requirements

• A university degree and/or a recognized professional designation in Business or another related field, and at least three years of experience leading and managing people; or having an equivalent level of related work experience in-lieu of post-secondary education.
• A minimum of 5 years operating in a business analysis role, within an organization delivering on a multi-year transformation agenda
• Demonstrated leadership experience with the ability to guide, coach, and develop Business Analysts while delivering high-quality outcomes across complex projects.
• Strong critical thinking and analytical skills, with the ability to assess options, evaluate risks, identify mitigation strategies, and support well-reasoned decision-making in complex environments.
• Deep knowledge of business analysis practices including process analysis, requirements gathering, user story development, and functional documentation.
• Strong experience guiding Business Analysts in the development of high-quality user stories, acceptance criteria, and functional requirements, ensuring development teams receive clear and actionable inputs.
• Experience working within Agile, hybrid, or traditional project delivery frameworks, supporting effective collaboration between business stakeholders, analysts, and development teams.
• Demonstrated ability to proactively identify gaps in project readiness, anticipating analysis, documentation, and stakeholder alignment needs rather than waiting for direction.
• Experience leading or supporting organizational change and transformation initiatives, with formal change management training (e.g., PROSCI, Kotter, or similar) considered an asset.
• Exceptional communication and facilitation skills, with the ability to translate complex concepts into clear insights and bring diverse stakeholders together to drive alignment.
• Strong relationship-building skills with the ability to establish trust and credibility across all levels of the organization, including senior leadership.
• Demonstrated ability to influence without authority and support leaders and teams through system, process, and behavioural change.
• A growth mindset and comfort working in ambiguity, with the ability to adapt and move forward effectively when information is evolving.
• Experience establishing or maintaining standards for business analysis practices, including requirements quality, documentation frameworks, and user story consistency across projects.