Answer calls or emails from customers regarding their billing requests and mobility services;
Provide the customer with all the necessary information to ensure they're satisfied;
At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.

You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada.
Answering customers in English will be required between 50 and 70% of the time.
Previous telecom experience is an asset.
Be available to work 5 days up to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern time.
Reside near the Laval NQX centre to be able to travel to the training center if necessary.
Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space.
Great interest in technologies – You are curious by nature and interested in working with new and emerging technologies.
Must be friendly, customer-oriented with a great focus on meeting quality standards.
Excellent communication skills
You know how to express yourself clearly and concisely.
Excellent analytical skills
You know how to handle complex customer accounts confidently!
Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word).

Competitive base salary of $20.25/hr (including base wage and hourly premiums)
Monthly performance-based incentive
Fully paid training and coaching program
Complete benefits package after six months, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services
Weekdays only work schedule
Work from the comfort of your home, equipment provided!

Bilingual Business Market Customer Service

Key skills