Develop and optimize technical processes in accordance with ServiceNow platform best practices
Optimize operational processes, assess their maturity, and identify and evaluate efficiency gains
Design the most appropriate technical solutions while adhering to best practices
Coach, train, and upskill junior developers
Oversee projects: quality, timelines, and coordination

Master's degree in Computer Science, Software Engineering or equivalent, and a minimum of 5 years' experience as a Tech Lead
Deep expertise with the ServiceNow platform in terms of architecture and technical implementation, and experience implementing ServiceNow products in one or more modules (FSM, HR, CSM, etc.) and configuring the platform
Experience with distributed architectures, Agile methodologies, and fixed‑price contract engagements
Excellent communication skills and the ability to work effectively in a team
Ability to propose value‑added solutions while keeping project constraints and deadlines in mind
Strong interpersonal skills and leadership capabilities
Ability to work autonomously within a technical team and interact with all project stakeholders (clients, vendors, etc.) in an Agile Scrum context
English proficiency sufficient to understand and communicate effectively in an international environment

ServiceNow Elite Partner: Benefit from a strategic partnership with ServiceNow, giving access to innovative projects, continuous technological insight, and recognition within the ecosystem
Structured skills development: Access a ServiceNow certification program (Architect, Business Analyst, etc.) and unlimited training offered by Capgemini. You will also develop soft skills such as leadership, mentoring, and feedback
Group benefits: Enjoy a range of benefits such as an employee share ownership plan, referral bonuses, meal vouchers, and a variety of social and cultural activities organized by the Works Council (CSE)
Parental support measures, such as 90% part‑time during school holidays, are available, along with many other benefits from our collective agreements
Work‑life balance: Benefit from a healthy balance between professional and personal life, the option to telework (in France and internationally), and health and wellbeing resources (support helpline, dedicated platform, etc.)
Inclusive environment: Join engaged networks such as Women@Capgemini, Parents@Capgemini, OUTfront, or CapAbility, and work in a setting certified EDGE+ and recognized by the Bloomberg Gender Equality Index

Tech Lead – ServiceNow

Key skills