Onboarding Technician

Role Overview

• Assisting new customers with initial setup of their phone system accounts
• Providing basic training on Nextiva features, call flow, and devices to customers via the telephone
• Evaluating network to confirm compatibility and quality of service
• Configuring accounts promptly with accurate attention to detail
• Testing of call flow, devices and features to ensure configuration is accurate
• Embodying personal ownership and a sense of timeliness on every call or project
• Meeting and exceeding a set of daily performance metrics to ensure success

Requirements

• Proficient English (both written and oral)
• Experience in customer-facing role
• Strong Problem-solving skills
• Strong communication skills and attention to detail
• Strong Active listening skills
• Excellent time management skills
• Ability to regularly work a night-shift schedule aligned to U.S. business hours (Mon-Fri between 4:00pm
• 3:00am Kyiv time)

Benefits

• Comprehensive medical coverage, individual limit on exclusions and dental care
• Life, disability, traumatic injuries and critical diseases insurance
• PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Employee Assistance Program and wellness initiatives
• Access to ongoing learning and development opportunities and career advancement