Flood and Insurance Operations Supervisor

Role Overview

• Provide daily oversight of complex duties assigned to team, which include but are not limited to: Processing a variety of complex monetary/non-monetary transactions as assigned, providing guidance to teammates on complex functions, resolving complex exception items, interacting with vendors and project teams.
• Complete higher-level tasks on the team requiring analysis, independent judgement and decision making.
• Recommend new methods and procedures to make daily operations more efficient.
• Complete performance reports for work performed by direct reports that includes production and service level.
• Train, coach, develop and oversee direct reports. Establish individual goals and assist in the hiring and onboarding of direct reports.
• Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensures ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.
• Analyze workflow and make decisions regarding assignment of tasks to ensure team meets service level standards under normal conditions.
• Ensure procedures used by team members are current and accurate.
• Other duties as assigned.

Requirements

• Associates degree and 3 years’ experience required.
• Or equivalent combination of education and experience.
• Department specific experience preferred
• Supervisory experience preferred
• Customer service experience preferred

Benefits

• Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
• Parental Leave : Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage : Ensuring your overall health and well-being.
• Flexible Spending Accounts : For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits : Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance : Supporting your growing family.
• Tuition Reimbursement : Invest in your education and career growth.
• Employee Assistance Program (EAP) : Access to support and resources.
• Pet Insurance : For all your furry friends.
• Financial and Banking Services : Various banking services benefits and financial planning assistance.