Credit Controller, French & German Speaking

Role Overview

• Collection of outstanding debt by telephone and email
• Manage the collection of debts and their status.
• Maintain accurate record of query status.
• Attend meetings to minimise customer disputes.
• Process credit held orders and contact sales/customers where necessary.
• Support in the preparation of accounts for litigation.
• Mentor/support Credit Controllers as first point of contact.
• Manage disputes and issues relating to allocated ledgers.
• Lead on customer escalation calls.
• Contribute to the creation and implementation of processes.
• Support key areas within the business.
• Create reports and share with key stakeholders.

Requirements

• Fluent in French, German, and English
• Experience of chasing debt within multi systems
• Credit control experience in a commercial, B2B environment.
• Excellent customer service skills, ideally in a telephone environment.
• Professional and clear telephone manner
• Good Organisational Skills and Time Management
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Good attention to detail and accuracy.
• Works well under pressure to time scales, targets, and deadlines.
• Strong interpersonal skills; engage, inspire, and motivate others.
• Experience with using Siebel, Sales Force, SAP, Octopus & Oracle
• Intermediate + Excel skills.
• Attend meetings with Key Stakeholders as required.

Tech Stack

• Oracle

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.