Design inbound and outbound call strategies across campaigns and verticals
Develop contact cadence frameworks (timing, sequencing, retry logic, pacing)
Architect routing logic, escalation paths, and qualification flows
Define monetization and conversion breakpoints within call journeys
Build and refine high-converting call flows and conversation trees
Optimize objection handling and qualification logic
Lead structured testing (A/B frameworks, iteration cycles) to improve yield
Identify opportunities to increase revenue per dial and revenue per contact
Define and own core KPIs (RPC, conversion rate, revenue per dial, profit per call)
Analyze performance data to identify drop-offs and optimization opportunities
Improve contact rates, close rates, and overall unit economics
Partner cross-functionally to enhance reporting, analytics, and system visibility
Develop scalable frameworks that support multi-campaign growth
Document best practices and standard operating procedures
Ensure compliance alignment across campaigns
Continuously refine performance systems to increase efficiency and output

3+ years in call center operations leadership (AI based call center experience preferred)
Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
Previous experience managing outbound or blended call environments at scale
Previous experience leveraging AI tools in call center operations (e.g., scripting, routing, QA, or automation) strongly preferred
Deep understanding of dialer logic, pacing strategy, contact strategy, and QA systems
Proven track record improving conversion rates and revenue performance
Experience in performance marketing, lead generation, insurance, or financial services preferred
Highly analytical, systems-oriented thinker
Comfortable working closely with product, data, and engineering teams

Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
Time off is as important as hard work! Salaried employees are on a Flex PTO plan
Generous holidays including a reduced schedule between Christmas and New Year’s
We make sure our team is well cared for with strong health plans
We even cover our employees' dental and vision premiums
Access to Flexible Spending Accounts
Plan Matching traditional and Roth 401k
Employee Assistance Program
Supplemental tenure-based leave: self-care and family first
Life Insurance
Legal Assistance plan
Pet Insurance discount through the ASPCA
A killer culture with team members who have your back!
In-person and virtual connection points for culture building and team members who have your back!

Manager of Performance Call Systems – Local Hero

Key skills