Monitor and manage a portfolio of overdue accounts to ensure timely payments and reduce outstanding balances.
Contact clients by phone, email, or letter to follow up on overdue invoices and negotiate payment terms.
Investigate payment discrepancies, resolve billing issues, and work with clients to ensure proper payment processing.
Maintain accurate and up-to-date records of all communications, payment agreements, and collection activities.
Prepare regular reports on outstanding balances, payment statuses, and collection efforts for management review.
Work closely with the finance and sales teams to ensure that customer accounts are properly handled and reconciled.
Escalate delinquent accounts to legal or third-party collections agencies, if necessary, while ensuring compliance with applicable regulations.
Send out invoices to customers in a timely manner.
Process incoming payments via check, credit card, wire transfer, or electronic payment systems.
Reconcile accounts receivable records, investigate discrepancies, and adjust entries as needed.
Perform other tasks as requested by Leadership.

Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
Proven experience in collections, or accounts receivable (7+ years).
Strong communication skills (verbal and written) with the ability to interact effectively with clients and team members.
Excellent problem-solving and negotiation abilities.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Knowledge of accounting software or ERP systems (e.g., Oracle, SAP) preferred.
Ability to manage time effectively, prioritize tasks, and work independently.
Strong attention to detail and organizational skills.

Accounts Receivable Specialist

Key skills