Own and develop relationships with key, strategic, or complex customer accounts
Partner with senior customer stakeholders to define goals, success metrics, and long-term value plans
Lead strategic conversations that connect Ingrid’s product and capabilities to customer business outcomes
Drive retention, renewal, and expansion planning together with Sales
Use structured customer insights and data to influence internal priorities and decision-making
Act as a trusted advisor to customers, helping them optimize delivery as a driver of performance and growth
Contribute to team development, scalable ways of working, and continuous improvement initiatives
Build customer advocacy through references, case studies, and industry-facing storytelling where relevant

Strong experience in Customer Success, Account Management, or a similar customer-facing strategic role
Experience in logistics, ecommerce, delivery, or retail tech
Experience managing complex or high-value accounts with multiple stakeholders
Confidence working with senior decision-makers and leading executive-level conversations
Strong commercial understanding and the ability to connect product adoption to business value, retention, and growth
A structured and data-driven way of working, with the ability to use insights to influence decisions
A proactive mindset and the ability to work independently in ambiguous or complex environments

Senior Customer Success Manager

Key skills