Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement.
Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
Exceptional communication, negotiation, and relationship-building skills.
A history of thriving in fast-paced, high-pressure environments.
Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.

Client Success Manager

Key skills