Lead and develop the Customer Success (Inside Sales) team to achieve monthly, quarterly, and annual targets
Drive revenue growth across small and mid-tier accounts (<$25K annually)
Ensure timely quote generation, proactive follow-up, and opportunity conversion
Own and maintain standardized pricing across all COS laboratories
Develop and manage price lists, customer-specific pricing, quotes, and service contracts
Partner with Sales to structure competitive pricing while protecting margin
Manage contract lifecycle including execution, documentation, tracking expiration dates, and 90-day renewal notifications
Oversee quote production in collaboration with Sales and technical teams
Ensure all quotes are accurate, timely, and properly documented
Maintain data integrity within Salesforce and internal systems
Continuously improve quoting workflows, turnaround times, and automation
Partner with Accounting to ensure accurate billing aligned with approved pricing
Collaborate with Operations, Marketing, and Division Leadership on pricing strategy
Work with IT and Sales Operations to enhance reporting, systems, and tools
Participate in system implementations related to pricing, quoting, and billing
Deliver regular sales and pricing analytics (weekly, monthly, quarterly)
Identify trends, risks, and opportunities to improve performance
Drive continuous improvement across pricing, quoting, billing, and sales processes

Bachelor’s degree in Business, Finance, or related field preferred
2+ years of experience in pricing, sales operations, customer success, or related field
Experience in laboratory services, cosmetics, food, nutraceuticals, or CPG preferred
Experience with CRM systems (e.g., Salesforce) required

Pricing and Contracts Manager

Key skills