Customer Operations Executive – FTC, 12 months

Role Overview

• Ensure work is organised, accurate, with attention to detail during order processing, platform setup & billing functions supported.
• Coordinate with team members to provide best practice outcomes and maximise performance metrics
• Track and manage order progression from initial request through to provisioned access for the customer, adapting as required to best support a successfully completed order.
• Ensure Opportunities submitted via CRM systems are processed within established deadlines and targets.
• Manage relationships with internal customers and key stakeholders, and facilitate communication across teams
• Ensure enquiries from GBG teams are responded to within established guidelines.
• Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
• Provide support during financial audits for billing or contractual requests.
• Ensure Month End is closed with no outstanding orders so maximized revenue can be achieved.
• Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner

Requirements

• Systematic and process orientated with a proven track record of managing sales orders through to completion.
• Proven experience of working within a team with the ability to adapt and support others.
• Proven experience in delivery of timely and accurate services to customers.
• Strong communication, influencing skills, organisation and time management skills
• Strong customer service or sales support background ideally within a technical product/services environment.
• Understanding of CRM systems (Microsoft or Salesforce)