Ensure work is organised, accurate, with attention to detail during order processing, platform setup & billing functions supported.
Coordinate with team members to provide best practice outcomes and maximise performance metrics
Track and manage order progression from initial request through to provisioned access for the customer, adapting as required to best support a successfully completed order.
Ensure Opportunities submitted via CRM systems are processed within established deadlines and targets.
Manage relationships with internal customers and key stakeholders, and facilitate communication across teams
Ensure enquiries from GBG teams are responded to within established guidelines.
Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
Provide support during financial audits for billing or contractual requests.
Ensure Month End is closed with no outstanding orders so maximized revenue can be achieved.
Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
Requirements
Systematic and process orientated with a proven track record of managing sales orders through to completion.
Proven experience of working within a team with the ability to adapt and support others.
Proven experience in delivery of timely and accurate services to customers.
Strong communication, influencing skills, organisation and time management skills
Strong customer service or sales support background ideally within a technical product/services environment.
Understanding of CRM systems (Microsoft or Salesforce)