Application Solution Architect

Role Overview

• Lead the full lifecycle of enterprise applications including the M365 stack that includes SharePoint, Teams, Power Platform as well as CX and Marketing platforms.
• Build, manage, and set the direction of the Knowledge Management portfolio and its team members.
• Create, capture, organize, and assess knowledge assets for enterprise use.
• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
• Develop a robust technology roadmap for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
• Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
• Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
• Strategic analysis of the current knowledge environment and planning of a future knowledge/information architecture.
• Translate business needs into long-term technical solutions to solve problems.
• Apply industry best practices and standards, leading-edge technology, and innovative solutions to complex problems.
• Lead and advise business users company-wide in the creation and maintenance of MS-SharePoint, MS-Groups and MS-Teams based intranet and project portal sites and coordinate maintenance/configuration/customization needs with in-house and/or third-party IT service providers.
• Function as the Subject Matter Expert for Microsoft 365 tools and processes.
• Create and advertise use cases for Microsoft tools, and assist businesses in adoption.
• Provide support, training, and information to drive adoption and ensure professionals are successful in utilizing Microsoft 365 tools.
• Lead implementation of new tools, including project management and change management activities.
• Oversee end user support for Microsoft 365 and CX applications.
• Support, educate and assist business unit and Site Portal Administrator’s management of content and layout within the SharePoint portal environment.
• Collaborate with marketing and customer success teams to deliver personalized, data-driven experiences.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of progressive experience in IT, portal, content management, .com sites and/or engineering applications, including leading large-scale projects and initiatives in a complex organization.
• Expertise in M365, SharePoint, Power Platform as well as varied CX and Content Technologies.
• Proven experience defining and executing Knowledge, Document Management and Marketing strategies at scale.
• Strong background in business analysis, solution architecture, and portfolio management.
• Experience managing cross-functional teams and external partners.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to drive adoption and deliver measurable results.

Benefits

• Medical, dental, vision insurance ​
• 401 (k) Retirement Plan ​
• Health Savings Account (HSA) ​
• Flexible Spending Account (FSA) ​
• Life, AD&D, short-term, and long-term disability ​
• Professional and personal development ​
• Generous paid time off​
• Commuter and wellness benefits