Deliver corporate communications for Group functions, supporting both internal and external comms for Retail, People, and D&T, aligned to our transformation strategy.
Create engaging internal communications that build understanding of key initiatives, drive cultural change, and strengthen colleague connection through newsletters, huddles, town halls and live events, internal social platforms and more.
Develop and activate proactive corporate stories, using media, events, broadcasts and owned channels to drive reputation, trust and visibility of key programmes and successes.
Lead and support major corporate moments, including the annual retail conference, kick‑off events, leadership presentations, CEO reports, Business Board content and financial calendar storytelling.
Partner across Corporate Affairs and the business, working with the press office, content teams, leadership groups, Signal AI, journalists and external stakeholders to shape, prepare and deliver impactful communications.

An experienced communications professional (7+ years) with a background in corporate or internal comms within retail or a large, complex organisation.
A strong storyteller and exceptional writer, able to craft strategic messaging, Q&A, comms plans and narratives for transformation, culture change and performance updates.
Confident working at pace, comfortable navigating ambiguity, tight deadlines and competing priorities in a fast‑moving environment.
Experienced in content creation and events, including video, blogs, infographics, internal broadcasts or large‑scale colleague events.
Media‑savvy, with proven experience handling journalists, supporting leaders for interviews, and engaging effectively with external stakeholders.

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you

Corporate Communications Manager

Key skills