First-Line Manager, German & English

Role Overview

• Respond to all incoming inquiries within 5–7 minutes.
• Promptly follow up on missed calls in accordance with our contact protocol.
• Collect initial information from clients, strictly following the script.
• Communicate with clients in writing (WhatsApp / Email).
• Accurately log deals in the CRM and manage the sales pipeline efficiently.
• Make outbound calls for various purposes: inviting people to webinars, informing them about promotions, conducting customer-development interviews, etc.

Requirements

• Strong communication skills and clear spoken language.
• Sociable — comfortable speaking with a wide range of people.
• Friendly and able to build rapport quickly.
• A genuine interest in working with people.
• Emotional stability and the ability to adapt quickly to unexpected situations.
• A desire to grow and develop a career in sales.
• Fluent English and German (spoken and written).
• Russian language skills are a strong plus.

Benefits

• Remote work.
• Fixed salary of €500 + KPI-based bonus: €5 for every lead where a manager schedules a consultation.
• Well-established scripts and procedures.
• Employment contract with a German company.
• Full-time position: 5 days a week.
• Opportunities for career growth.