Plan and organize the team's activities, ensuring efficient execution of tasks;
Assign tasks according to team capacity, ensuring balanced workload distribution;
Monitor task execution and on-time delivery;
Prepare and track schedules, ensuring adherence to planned deliveries;
Adjust plans according to the team's actual capacity and manage deviations;
Monitor the team's working hours (overtime, time bank/compensatory hours, minimum rest between shifts), ensuring compliance with internal policies and labor legislation;
Organize team vacations and availability;
Identify overload or underutilization and take preventive action;
Plan and organize schedules for external/field activities;
Ensure appropriate allocation of resources and logistical organization of field activities;
Communicate with involved departments, ensuring alignment of requests;
Report status, risks and operational bottlenecks;
Propose continuous improvements in the organization and execution of activities.

Experience managing operational teams;
Strong organizational, planning and demand control skills;
Experience managing schedules, shift rotas and task distribution;
Knowledge or experience with working-time control (overtime, time bank/compensatory hours, minimum rest between shifts);
Good communication skills and ability to build relationships across different departments;
Analytical mindset with a problem-solving orientation.
Preferred qualifications:
Experience in operations involving external or field activities;
Experience in dynamic environments with multiple simultaneous demands;
Experience in technology companies, service providers or structured operations;
Ease in dealing with planning, prioritization and organization of complex routines.

Operations Supervisor

Key skills