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Customer Service Specialist – Grocery at Aux | JobVerse
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Customer Service Specialist – Grocery
Aux
Remote
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Customer Service Specialist – Grocery
Philippines
Full Time
2 hours ago
H1B Sponsor
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Key skills
Communication
About this role
Role Overview
Own the full lifecycle of retail purchase orders from receipt through fulfillment
Review, validate, and enter POs into internal systems (EDI/manual)
Confirm order quantities, pricing, ship windows, and routing requirements
Proactively identify risks to fill rate, including inventory shortages or production delays
Communicate cuts, delays, and push-outs to customers in a timely and professional manner
Serve as primary point of contact for assigned Mass accounts (Target, Walmart)
Respond to all customer inquiries within defined SLA (same-day response expected)
Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)
Requirements
3+ years’ experience in customer service, order management, or supply chain (CPG preferred)
Direct experience with Target and/or Walmart highly preferred
Strong understanding of EDI, retail compliance, and routing requirements
Exceptional written and verbal English communication skills
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Benefits
Food Allowance
Government Benefits
13th Month pay
Work Equipment
Night Differential if applicable (10% of hourly rate)
20 Leaves (after 6 months)
Holiday pay (200% on Regular holidays; 130% on Special holidays)
Overtime pay (max of 10.25 hrs/day)
Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
HMO (after 6 months)
Apply Now
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