Deliver polished, professional service via phone, email, and chat
Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
Book and manage customized travel for flights, hotels, and car rentals using GDS systems
Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries
The goal of this role is to provide professional, seamless customer experience with every interaction.

Strong geographical knowledge and genuine passion for travel
A passion for helping customers and solving problems
Strong communication and interpersonal skills
The ability to multitask across multiple systems and requests
Attention to detail and strong time management
Comfort working in a fast-paced, performance-driven environment
Valid TICO certificate (required)
Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
Hospitality, travel, or loyalty program experience is highly valued
Minimum of 2 years of travel, airline, or hospitality experience
Minimum of 2 years of interactive customer service experience
Call center (1+ year) or high-volume service experience preferred
Personal global travel experience is an asset
Must located in Ontario, Canada
Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
Have a private work-from-home environment with reliable hardwired internet
Ability to pass required background screening
High school diploma or equivalent is required.

Bilingual Customer Service Representative

Key skills