AVP, Program Management

Role Overview

• Primary point of accountability to business partners and other parties for project planning, day-to-day execution, management, implementation, readiness, and reporting of large and significant projects or medium to large programs (typically up to $15M) where scope is subject to change, contains high complexity, and high degree of risk, large number of resources, and complex organizational change issues that support moderate to complex business unit or corporate goals.
• May be responsible to provide management and oversight for a business or IT portfolio.
• In every case, project/program objectives address complex business goals. The projects/programs will span multiple IT and/or business areas.
• Accountable to manage and monitor project tasks and controls during portfolio planning, project planning, and delivery activities to ensure on-time and quality outcomes are met within scope and budget.
• Work with a high degree of autonomy and apply expert/leading project and program management knowledge, skills, tools, and techniques to project deliverables, processes, communications, presentations to meet or exceed stakeholder needs and expectations.
• Understand, apply, promote, and contribute to Voya delivery methodologies, standards, and tools.
• Hands-on and results driven leader with a proven ability to work collaboratively and effectively across organizations and cross functional teams.
• Innovative leader with the ability to question status quo, influence change and provide forward thinking.
• Accountable to business sponsor(s) and management to drive delivery of quality solutions tied to clearly understood business problem(s) and benefit(s).
• Deliver project/program objectives on-time, with quality, within scope and budget to meet or exceed stakeholder needs and expectations.
• Proactively identifies, communicates and manages a holistic view of project/program milestones including dependencies and impacts across projects/programs/portfolio.
• Promote early awareness, communication, transparency and mitigation planning of critical dependencies, risks and issues within project.
• Anticipate and head off problems that can jeopardize delivery, budget, customer readiness, and customer acceptance.
• Remove barriers to enable project team to complete objectives no matter how difficult.
• Partners with Finance to support and provide insight to leadership on project/program financials and forecast; understands what is driving the costs and what is needed to achieve desired outcomes.
• Establish strong working relationship and trust with senior leadership; comfortably share perspective and insights.
• Establish recognition as a trusted advisor / leader with project team, customers, and stakeholders at all levels of the organization across the enterprise (business and Technology).
• Provide input into business strategies and direction that determine and shape projects.
• Manages to business outcomes to ensure customer expectations are met and program goals are achieved; Effectively negotiate priorities and solutions.
• Drive lessons learned and knowledge retention for future use.
• Understand, apply, promote, and contribute to Voya delivery methodologies, standards, and tools.
• Identify and champion opportunities to reduce cost and improve efficiency while delivering on all commitments.
• Proactively coach and mentor members of the PM community across the enterprise.
• Manage vendor relationships as required.

Requirements

• Experience within financial services or management consulting environments supporting retirement, wealth management, employee benefits, investment management or institutional financial services organizations.
• Strong ability to promote, champion change; start with ‘ yes’
• Ability to work with a high degree of autonomy
• Strong soft skills and judgement; understands that leadership and people skills are critical success factors
• Demonstrated ability to be disciplined and flexible at the same time
• Strong Project/Program Management Financial Acumen ability
• Ability to communicate the need for change, its purpose, and it’s expected impact to stakeholders at all levels of the organization to ensure understanding and buy-in​
• Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities
• Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes
• Demonstrated success of building partnerships and alliances across the enterprise and at all levels
• Demonstrates decisive decision-making orientation; ability to make timely, well-reasoned decisions that balance the needs of all
• Ability to Influence and inspire without control; self-aware; applies good judgement; leads with passion; strong team building skills; sets positive tone; easy to get along with and at the same time commands respect; demonstrates courage
• Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams
• Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk
• Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to all levels of the organization
• Continuous learner; quickly adapt to changing environment and personalities
• Expert understanding of project management or portfolio management principles
• Demonstrated ability and experience (5+ years) managing large and/or significant projects or medium to large programs (typically $8M-$15M)
• Bachelor’s degree or master’s degree, or related field or equivalent work experience required

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year