Client Success Manager, Media Strategy

Role Overview

• Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations
• Partner closely with clients to understand their business objectives and translate them into actionable media strategies
• Demonstrate strong critical thinking by identifying challenges, proposing solutions, and providing data-driven recommendations that enhance campaign performance
• Lead client status meetings, campaign reviews, and performance discussions to ensure alignment and transparency at all stages
• Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations that communicate impact and insights clearly
• Collaborate cross-functionally with Ad Operations, Creative, Influencer, and Analytics teams to ensure flawless execution and continuous improvement
• Act as a client advocate internally, ensuring the team delivers high-quality work that meets or exceeds client expectations
• Oversee campaign planning, activation, and optimization to ensure timelines, deliverables, and performance targets are achieved
• Use critical thinking and data interpretation to connect campaign metrics to actionable insights and strategic recommendations
• Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain visibility into campaign progress
• Conduct quality checks on deliverables, ensuring accuracy, consistency, and adherence to client and brand standards
• Anticipate potential issues or delays, problem-solve proactively, and communicate updates to both clients and internal stakeholders
• Support the integration of influencer, retail media, and paid social components within broader omnichannel strategies and execution
• Maintain a strong understanding of evolving media trends, ensuring strategies remain current and competitive

Requirements

• Bachelor's Degree in advertising, marketing, communications or similar field
• 3–5 years of experience in media account management, client service, or marketing
• Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus
• Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs
• Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset
• Strong written and verbal communication skills with demonstrated confidence in client presentations
• Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus

Tech Stack

• Tableau

Benefits

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs