Serve as the primary point of contact for onboarding-related inquiries from new hires and managers
Monitor and manage the team inbox and shared intake channels
Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager
Ensure timely, clear, and empathetic communication with impacted employees and managers
Coordinate logistics for onboarding experiences such as: Welcome & Connection sessions, Orientation scheduling and invites, Virtual meeting setup and coordination
Support smooth execution of experience touchpoints
Manage weekly compliance training audit for New Hires and Contingent Workers
Support operational exceptions (e.g., equipment delays, access issues)
Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly
Track recurring issues and flag patterns for improvement
Protect the employee experience during disruptions
Follow established operational processes and standards
Maintain accurate records of issues, resolutions, and trends
Support documentation updates to improve clarity and consistency

Bachelor’s Degree or equivalent work experience
Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar)
Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis
Highly organized with the ability to balance multiple tasks while managing work time efficiently
Excellent written and verbal communication skills
Up to 1 year of experience in the Human Resources or related field
Experience with Workday as an HR Platform
Experience with Smartsheet as a project management tool
Strong attention to detail

Onboarding Operations Coordinator – Contractor

Key skills