Data Center Site Operations Specialist

Role Overview

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues.
• Documents and updates accurately all requests on the internal web portal ticketing system.
• Implements best in class DC operations based on ITIL and industry practices.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.
• Any other duties or project as assigned by the management.

Requirements

• Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field
• Technical Training Certifications , Network Certifications or equivalent
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications
• Possess general knowledge of M&E and Network Critical Infrastructure
• Good knowledge in M&E and building facilities related systems
• Meticulous team player with the ability to work under pressure in a fast-paced environment
• English
• spoken and written

Benefits

• Equal Opportunity Employer
• Comprehensive employee benefits program
• Professional development opportunities
• Flexible work arrangements