Senior Analyst, Digital Marketing

Role Overview

• Play a key role in supporting the strategy and execution of an omni-channel world-class customer experience.
• Work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with Republic Services’ customer and internal needs.
• Define and manage the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience.
• Shape product roadmap that will optimize the user experience and the customer lifecycle.
• Leverage inputs from stakeholders, Voice of Customer, product roadmap, and analytics to continuously define and prioritize features to improve the customer and employee experience.
• Design and measure reporting to track objectives and key results of product development.
• Maintain strong relationship with architect and engineers to deliver and iterate on product roadmap.
• Evaluate products to address technology or data gaps.
• In partnership with Sales and IT partners manage and maintain the day-to-day relationship with 3rd parties.
• Conduct and own updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results.
• Communicate with internal and external customers for relevant input to develop and implement successful projects.
• Use information received to make recommendations to support and influence business goals and objectives.
• Perform other job-related duties as assigned or apparent.

Requirements

• 3 years of experience working with digital marketing technologies.
• Minimum of 2 years of product management experience.
• Experience with eCommerce, customer experience design, and digital and data platforms
• Ability to think strategically and see the big picture, analyzing a problem or project from a variety of angles, yet examining specific aspects in significant detail
• Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation
• Cross-functional leadership experience with ability to influence stakeholders and build consensus in a matrixed organization structure
• Excellent project management skills; confident managing upwards and coordinating with cross-functional dispersed teams with a good understanding of project management tools and concepts.
• A good balance of technical knowledge and business acumen with a customer-first mindset
• Able to work diligently and independently, but according to direction and within pre-set guidelines.

Benefits

• Comprehensive medical benefits coverage
• Dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short
• and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)