Play a key role in supporting the strategy and execution of an omni-channel world-class customer experience.
Work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with Republic Services’ customer and internal needs.
Define and manage the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience.
Shape product roadmap that will optimize the user experience and the customer lifecycle.
Leverage inputs from stakeholders, Voice of Customer, product roadmap, and analytics to continuously define and prioritize features to improve the customer and employee experience.
Design and measure reporting to track objectives and key results of product development.
Maintain strong relationship with architect and engineers to deliver and iterate on product roadmap.
Evaluate products to address technology or data gaps.
In partnership with Sales and IT partners manage and maintain the day-to-day relationship with 3rd parties.
Conduct and own updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results.
Communicate with internal and external customers for relevant input to develop and implement successful projects.
Use information received to make recommendations to support and influence business goals and objectives.
Perform other job-related duties as assigned or apparent.
Requirements
3 years of experience working with digital marketing technologies.
Minimum of 2 years of product management experience.
Experience with eCommerce, customer experience design, and digital and data platforms
Ability to think strategically and see the big picture, analyzing a problem or project from a variety of angles, yet examining specific aspects in significant detail
Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation
Cross-functional leadership experience with ability to influence stakeholders and build consensus in a matrixed organization structure
Excellent project management skills; confident managing upwards and coordinating with cross-functional dispersed teams with a good understanding of project management tools and concepts.
A good balance of technical knowledge and business acumen with a customer-first mindset
Able to work diligently and independently, but according to direction and within pre-set guidelines.
Benefits
Comprehensive medical benefits coverage
Dental plans and vision coverage.
Health care and dependent care spending accounts.
Short
and long-term disability.
Life insurance and accidental death & dismemberment insurance.