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Customer Support Specialist at Oneleet | JobVerse
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Customer Support Specialist
Oneleet
Remote
Website
LinkedIn
Customer Support Specialist
United States
Full Time
2 days ago
$50,000 - $65,000 USD
Apply Now
Key skills
SaaS
Communication
Remote Work
About this role
Role Overview
Monitor and respond to customer questions across Slack shared channels and the support ticket queue
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
Triage incoming requests and route escalations to the right internal team with full context documented
Send timely holding responses on escalations so customers always know what's happening
Log and tag all interactions accurately in our ticketing system (Pylon)
Identify recurring issues and contribute answers to the internal knowledge base
Collaborate with Security Program Managers, CS, and Engineering to resolve customer issues efficiently
Requirements
2+ years in a customer-facing support or success role at a SaaS company
Exceptional written communication — clear, concise, and warm under pressure
Comfortable managing high volume across multiple channels simultaneously
Strong organizational instincts — nothing falls through the cracks on your watch
Self-directed and able to work autonomously in a fully remote environment
Familiarity with compliance frameworks (SOC 2, ISO 27001) or willingness to learn quickly
Experience with Pylon, HubSpot, or Slack-based support workflows
Prior experience at an early-stage or high-growth startup.
Benefits
Remote-first, globally distributed team
Comprehensive health & wellness benefits
Competitive comp & equity
Generous PTO, including floating holidays to honor what matters most to you
Flexible, remote work culture
Quarterly off-sites to cool places (Amsterdam, Italy, etc).
Apply Now
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