This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms
Collaborate closely with SE, CE, CDE & CTO organizations to develop and execute account strategies
Identify, qualify, and nurture new business opportunities within existing and prospective clients
Create pursuit kits to support sales engagements and drive pipeline growth
Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
Design and implement accelerators to demonstrate value and innovation across the ServiceNow , Freshworks and EasyVista platforms
Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
Draft Statements of Work (SOWs) for client projects
Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
Build and maintain strong client relationships at multiple organizational levels, acting as a trusted advisor
Provide feedback to product and marketing teams based on client and market insights
Oversee project execution by the ESS delivery organization

Strong technical understanding of the ServiceNow platform
Proven track record in pre-sales, solution architecture, and business development roles
Ability to create technical assets such as PoVs, accelerators, and migration playbooks
Excellent communication, presentation, and client engagement skills
Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders
Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)
Ability to lead workshops and shape solutions collaboratively with clients
Baseline security clearance is required for this role
ServiceNow certifications
CSA, CIS, and CTA
Minimum 8 Years Prior experience in consulting or professional services environments

Unisys is proud to be an equal opportunity employer
Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

Principal Solution Lead – ServiceNow, Pre Sales

Key skills