Own problems end-to-end across identity, SaaS platforms, endpoints, and security
Serve as a primary technical resource across the portfolio
Adapt your approach to each company's size and maturity
Own the full laptop lifecycle across the portfolio
Collaborate directly with engineering teams
Make sure the right people have access to the right things
Administer and troubleshoot core platforms
Write and maintain documentation and runbooks

2–4 years in IT operations, systems support, or a similar role in a SaaS-forward environment
Hands-on experience with identity platforms JumpCloud, Okta, Azure AD, or similar
Solid understanding of SSO protocols (SAML, OAuth, OpenID Connect) and SCIM provisioning
Experience with RBAC and access governance in practice
Comfortable supporting both macOS and Windows endpoints (90% Mac)
Comfort reading and writing basic scripts in Python, Bash, or PowerShell

IT Operations Engineer – Platform

Key skills