Take ownership of our presence across social media, reviews, and community platforms
Interact with users through comments, messages, and public discussions
Handle feedback — positive or critical — with empathy and sound judgement
Support content distribution across relevant channels
Keep track of sentiment, trends, and recurring topics
Identify potential risks or opportunities early
Share insights from conversations with internal teams
Collaborate with PR, Communications, and Customer Service
Use tools and AI to improve efficiency and scalability

Experience managing social media accounts or online communities
Confidence engaging with users in open, sometimes sensitive situations
Strong written communication and emotional intelligence
A good sense for tone, nuance, and audience
Understanding of how social platforms and communities operate
English C2 or native required, German, French, and/or Spanish are a plus
Nice to have (not required): Experience working with PR, Communications, or Customer Service teams
Nice to have (not required): Background in consumer platforms, marketplaces, or tech companies
Nice to have (not required): Exposure to reputation management or community building
Nice to have (not required): Interest in using AI or tools to streamline workflows

#empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
#worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
#personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
#compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
#wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
#welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
#morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket?
here you go!
and even more!

Community Manager

Key skills