Own the Launch: Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.
Be the Expert: Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
Drive Velocity: Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
Bridge the Gap: Translate complex customer needs into actionable feedback for our Product and Engineering teams.
Build the Engine: Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
Technical Troubleshooting: Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
High Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
Bias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.
The "Craft" Mindset: You care about the details. In tax compliance, "almost right" is wrong.

Career Trajectory: Join a Benchmark-backed team where your work directly impacts the company's valuation and growth.
High-Caliber Peers: Work with alumni from Stripe, Airbnb, and Notion who value high-craft execution.
Ownership: We don't micromanage. We give you a goal and the autonomy to figure out the best way to get there.
Remote-First Culture: We value output over "hours in a seat," with strong mentorship and growth opportunities.

Implementation Manager

Key skills