CRM Operations Lead

Role Overview

• Build, test, and deploy non-marketing communications in Braze.
• Act as the technical point-of-contact for all Braze requirements.
• Manage user permissions, attributes, and event data within Braze.
• Collaborate cross-functionally on integrations and requirements.
• Maintain rigorous QA and monitoring of live automations.
• Support service and incident escalations with CRM-related actions.
• Ensure data hygiene, deliverability, and compliance across all CRM operations.
• Educate and support colleagues on Braze tools and technical best practices.

Requirements

• Deep technical proficiency with Braze.
• Understanding of CRM data integrations.
• Strong understanding of data structures, attributes, and event-based triggers.
• Experience managing user permissions, roles, and platform governance in Braze.
• Knowledge of email and push deliverability monitoring.
• Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
• Familiarity with QA, auditing, and incident escalation processes.
• Strong collaboration skills.
• Confidence in troubleshooting technical issues quickly and independently.
• Exposure to scripting or query languages a plus.
• Braze Certification (Admin or Practitioner) highly desirable.
• Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.

Benefits

• Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme
• contributing 5% on earnings up to £50,000.
• Private medical insurance (medical history disregarded).
• Employee Assistance Programme.
• Cycle to work scheme.
• Season ticket loan.
• Free ChipX subscription for UK-based employees.
• Flexible working arrangements.
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
• Annual training budget for courses, workshops, or conferences to help advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
• Company laptop.
• Opportunity to have a huge impact on our product while fast-tracking knowledge, responsibility and skills in a high-growth fintech startup.