Drive client engagement and stack adoption
Develop strategies to increase stack attainment across the client base
Identify engagement gaps and design targeted initiatives to drive product uptake
Translate technical offerings into clear, actionable client value propositions
Build and manage a segmented engagement framework based on client profile, lifecycle stage, and product usage
Customise communication delivery across channels such as email, SMS, client portals, and campaigns
Use CRM and engagement data to trigger timely, relevant client interactions
Create and execute a rolling client engagement calendar aligned to business priorities
Deliver campaigns including product adoption initiatives, lifecycle communications, webinars, and updates
Ensure all activity complements and enhances Technical Account Manager (TAM) interactions
Work closely with TAMs, Sales, Product, and Marketing to identify engagement opportunities
Align communications with events, campaigns, and product releases
Build a coordinated calendar that reinforces key client messages across all touchpoints
Develop templates, playbooks, and workflows to standardise engagement delivery
Track and report on engagement metrics, stack attainment, and client activity
Continuously refine the approach based on performance data and client behaviour

Experience in client engagement, customer success, lifecycle marketing, or account management
Strong communication skills, with the ability to translate complex technical concepts into clear messaging
A data-led mindset, comfortable working with CRM and engagement data
Experience with marketing automation or CRM platforms such as HubSpot or ConnectWise
Proven ability to design and execute multi-channel engagement programs
Strong stakeholder management skills and the ability to work cross-functionally
A practical, outcome-focused approach

Competitive salary package including up to $ + other benefits
Free access to Uprise (1:1 coaching with qualified psychologists or counsellors)
Flexible working for genuine work-life balance
“Never Stop Growing”, 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply)
Regular internal training and access to a full learning library
FastTrack mentoring program to support your career growth
MAD (Making a Difference) Council, supporting equality, charity, and environmental initiatives
Tesla company car option (because why not, conditions apply)
Regular social events and a genuinely great team culture

Client Engagement Manager – IT

Key skills