Operate, configure, and optimize customer-facing chatbots and AI agents
Translate business processes into structured prompts, decision trees, and automation workflows
Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
Manage APIs and system integrations, ensuring smooth data flow and automation readiness
Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process

3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)
REST API literacy (endpoints, payloads, authentication basics)
Strong analytical and systems thinking skills with the ability to simplify complex workflows
Clear documentation skills and ability to communicate with technical and non-technical stakeholders
Basic Python skills for automation, validation, or scripting
Fluent English (C1–C2) is required.
Nice to have:
Familiarity with AI-based ticket classification
Experience with webhook configurations
Knowledge of LMS platforms
Experience working in GDPR-aware environments
German language (B1–C2)

30 Days Annual Leave Enjoy 30 days of paid annual leave to rest, recharge, and balance your work and personal life.
Move Republic Program Earn points for being active and exchange them for vouchers.
Personal Trainer Support Get expert advice on nutrition, training plans, and wellness through consultations and group classes with our professional coach team.
On-site Gym in Hamburg Stay active with access to our fully equipped company gym, available exclusively for our employees.
Access to Udemy Take unlimited courses to develop your skills and knowledge, both professionally and personally, at your own pace. Deutschland
- Ticket Subsidy Commute affordably – we cover part of your ticket cost.
Flexible Working Hours Adjust your schedule to fit your lifestyle.
Employee Discounts Access top deals in Germany and Austria via our benefits portal.

AI Operations, Knowledge Systems Specialist

Key skills