About this role
Role Overview
- Efficiently perform credit and collection activities for Emerson's customers by adhering to the collections' roadmap, regularly reviewing open or active accounts for collection efforts, and preparing and communicating monthly statements of accounts to all assigned customers promptly.
- Identify, validate, and log customer disputes to initiate resolution and escalation.
- Perform initial investigation and communicate findings with the proper owners or resolvers.
- Support workflow to achieve or exceed identified metric goals such as past-due reduction, cash collection, and dispute management.
- Assist cash application specialists by reviewing received payments and customer remittance advice related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation.
- Allocate payments against invoices, which include all payment types (wire, credit card, ACH, etc.).
- Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately.
Requirements
- Bachelor’s degree in Business or Finance-related courses.
- 1 year of experience in a collection or accounts receivable role.
- Excellent computer skills with working knowledge of Microsoft Office and SharePoint.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave